Harlequin FAQ's

Who is Harlequin?

The best school bag and back-to-school accessory company on the planet!

Will the school bag I order for my child have their school logo printed on the bag?

No. Your bag will be plain or personalised with your chosen design. You can choose your school's uniform colour to match your bag, but the school crest will not appear on the item. As logo printing is FREE for schools, we are always happy to talk to your school if you would like your school to consider this option. Our minimum orders for printing FREE school logos start at just 20 bags!

Is there a warranty on Harlequin Bags?

Absolutely! Our products are extremely high quality and carry up to a lifetime manufacturers warranty on Harlequin-made school bags, unless otherwise stated in individual product descriptions. Remember warranty excludes normal wear and tear/misuse of products - please see our warranty description for full details.

How long does it take to personalise my items?

As our Harley's Angels lovingly make all your items to order, personalised and/or named items require between 3 - 10 days production time from placement of your order and therefore will be despatched upon completion from Bag HQ in Sydney. Sometimes we are as fast as lightening and your personalised orders will be sent out on the very same day you order!

For Harlequin's array of non-personalised, stocked items and school bags, Harley's Angels will pick 'n' pack all your chosen goodies and despatch them within 3 - 5 days.

Does Harlequin sell my personal information to anyone else?

No way! Harlequin takes your privacy and ours very seriously and does not pass any info onto any third parties. Please see our Privacy Statement for full disclosure

Do you gift wrap?

Currently we do not gift wrap individual items, but rest assured our Harley's Angels package all your goodies beautifully.

Who are Harley's Angels?

Harley's Angels are the inspiring and dedicated team at Harlequin School Bags, the amazing souls who help create, design, produce, print, pack and despatch our Harlequin products for your children wherever you may be in the world.

Our Angels' mission is to make it as easy and fun as possible for you to order our bags and accessories, so that your children have the best quality school bags money can buy and their backs grow up healthy and strong!

For any help or advice, please email us directly.