Shipping & Delivery

HOLIDAY SEASON 2017—DELIVERY INFORMATION

HO HO HO
The jolly good season is upon us, and with it, the crazy rush to get it all done in time. But fear not, friend! The Harley's Angels are here at Bag HQ to help you—and we actually have some of Santa's little helpers here with us too. We're all making sure both plain and personalised orders leave our warehouse in Sydney in time for you to have them under your or someone else's Christmas tree for the big day. See below some key dates to keep in mind:

  • Last despatch date advised for Christmas delivery: 12 December 2017.
  • Last despatch date before Bag HQ closes down for a little break: 21 December 2017.
  • First despatch date of orders placed after 20 December (22 December – 08 January): 09 January 2017.

DELIVERY CHOICES

We offer 4 convenient methods of delivery from our headquarters in Sydney, postcode 2019. Click here to use Australia Post's "Delivery Times and Postage Calculator" tool.

  • Australia Post eParcel Service - Safe Drop at a flat rate of only $8.95 for 2 - 6 business day delivery from despatch of ready goods. Country regions will vary and could take up to 10 business days for delivery. Price includes handling*. Australia Post's new service "SAFE DROP" means that they will always attempt to leave the parcel at a nominated safe spot at the address even if a signature is not collected (you may enter instructions relevant to your address in the comments box during the checkout). All orders that select "Standard Shipping" are defaulted to "safe drop" delivery. Once your parcel is collected by Australia Post at our warehouse you will receive a tracking ID via the email entered during the checkout process here at schoolbags.com.au—please ensure you enter a valid email address that you have frequent access to when checking out. You can use the email that Australia Post will send you to change your delivery method to "signature only", to add instructions for the delivery or to track the progress of your delivery—all changes made from the date your order is despatched are a conversation between you (the customer) and Australia Post that is not mediated by Harlequin School Bags in any way. Please note that we do not ship to hotels or temporary addresses.
  • Australia Post Express Service at a flat rate of only $19.95 for 1 - 2 business day delivery from despatch of ready goods. Country regions may vary. Australia Post guarantees next business day delivery within the Express Post Metro Network—which covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links provided by Australia Post. Please visit this link for a more detailed description of the Express Post Metro Network: http://auspost.com.au/business/express-post-delivery-network.html. Please note that we do not ship to hotels or temporary addresses.
  • International Shipping - If you are a customer not living in Australia, we can deliver your products to you for via International Courier. In some occasions, when your order exceeds 1 item we may notifiy you of additional freight costs to be charged to your account due to excess weight beyond our shipping agent's limit for the standard international shipping fee. It is your (the customer's) responsibility to pay any import duty and sales taxes within your own country. Please note that delivery varies from country to country and can possibly take up to 3–6 weeks and that we do not ship to hotels or temporary addresses.

Despatch time for 'personalised' products

As our Harley's Angels lovingly make all your items to order, personalised and/or named items require between 3 - 10 days production time from placement of your order and therefore will be despatched upon completion from Bag HQ in Sydney. Sometimes we are as fast as lightening and your personalised orders will be sent out on the very same day you order. Sooooo, if you require information about current waiting times and delivery, please email us at orders@harlequingroup.com.au or give us a bell on (02) 9316 6444 .

Despatch time for 'non-personalised' products

For Harlequin's array of non-personalised, stocked items and school bags, Harley's Angels will pick 'n' pack all your chosen goodies and despatch them within 3 - 5 days.

Out of stock items

We update our site's product availability continually. However, in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within 2 business days that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

*Please note: FREE SHIPPING offers only apply to Australia e-Parcel Standard Shipping Rates. For the rare 'pick-up' order, if previously authorised, our postage and handling charge still applies.