Terms & Conditions

 

For online customers

 

Bulk Buy

All Harlequin products are available to purchase in bulk at wholesale pricing. We print single colour logos free of charge (some initial set-up fees maybe incurred). Full colour digital transfers prices upon request. Contact Bag HQ at hi@harlequingroup.com.au for details.

 

Warranty

All Harlequin nylon products are manufactured to the highest industry standards. We offer a manufacturer‘s warranty on all products as stated on each product's swing tag or product description. Unless otherwise stated, we warrant against any faulty workmanship and/or materials, excluding discontinued products sold at sale prices and discounted products sold as imperfect or seconds, any misuse of product, products not used for their intended use or products that have been worn incorrectly, exposure to UV light, bleaching or expected normal wear and tear of product. If any product is deemed to have a manufacturer‘s fault, then it will be fixed or replaced at no extra cost to the customer. Register your purchased products for warranty here and read more about how to return a faulty item here.

 

Delivery

Despatch of orders from Bag HQ will take 3 - 72 hours for non-personalised orders, 3 - 6 days for personalised orders, 14 - 28 days for handmade orders, excluding Christmas holiday shutdown. Deliveries must be checked upon receipt as any discrepancies will not be accepted after 7 days. If you would like to place an order that requires a specific delivery time frame, please contact us to arrange.

 

Out of Stock

We update our website product availability multiple times a day. However, in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order, we will give you a refund immediately; if it is an item we can re-order we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

 

Care

Please follow care instructions printed on product labels. Printed nylon products are best stored in a cool environment. All nylon products can be cleaned with soapy cloth, lightly rinsed and left to dry in the shade. Extended washing or exposure to UV and direct sunlight may cause fading to screen prints and/or fabrics.

 

Personalisation

Harlequin takes care to ensure that all personalised items are as close to what the customer has uploaded as possible. Sometimes text and/or design placement is changed so that you get the best-looking products as humanly possible. Personalised or handmade products cannot be returned if you have changed your mind or where errors have occured from a typing error or an error has been made in colour choice. As customers may use all kinds of spellings for names and nick names it is impossible for us to recognise customer mistakes - so please double check your spelling prior to ordering. With DIY orders, we will NOT print any trademarked or copyrighted images obtained from other sources. You must be the copyright owner, or have explicit permission to use the images that you send to us.

 

Variances

Meticulous care is taken in adhering chosen illustrations onto products. However, due to the nature of handmade manufacture, current and older stock batches and computer screen colour output variations, products and printing supplied may differ slightly from batch to batch in material, components, features and print colour.

 

Content Disclaimer

Content on this website is provided for education and information purposes only. Information about a therapy, service, or treatment does not imply any endorsement from any source quoted and is not intended to replace advice from your doctor or other registered health professional. Content has been prepared for Australian audiences, and was accurate at the time of publication. Readers should note that, over time, currency and completeness of the information may change. Users are always urged to seek advice from their registered health care professional for diagnosis and answers to their medical questions.

 

Disclaimer

Harlequin International Group Pty Ltd, the owner of this site, disclaims any responsibility towards any person and organisation for any use of the information stated in this site. Neither the owner nor any party involved with creating, designing and updating the site is liable for any damages, may they be direct or indirect, arising from the use of this site. Your use of this site is at your own risk. As all our items are lovingly made there may be slight product and component variations from batch to batch and colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Whilst Harlequin International Group Pty Ltd endeavours to keep product information, pricing and other information presented on this site accurate and as up to date as possible, we take no responsibility for any errors or omissions that may arise. All prices and specifications are subject to change without notice. By browsing and purchasing on this website, you are agreeing to this disclaimer.

 

Links

We may offer links to sites that are not operated by Harlequin International Group Pty Ltd. If you visit these linked sites you should review their policies. Harlequin International Group Pty Ltd is not responsible for the policies and practices of other companies. Any transaction entered into between you and a third party site is at your own discretion and risk.

 

Privacy

Harlequin International Group Pty Ltd respects your privacy and is committed to keeping all your personal information safe and secure. Any information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Harlequin International Group Pty Ltd - unless ordered by a court of law. By submitting an enquiry, order or request with Harlequin International Group Pty Ltd, you authorise us to add you to our database and may receive, from time to time, details of new products, sales, giveaways and our newsletter.

 

Capacity

All volumes published represent internal capacity.

 

 

For Schools, wholesale & reseller customers

 

Bulk Buy

All Harlequin products are available to purchase in bulk at wholesale pricing. We print single colour logos free of charge (some initial set-up fees maybe incurred). Full colour digital transfers prices upon request. Contact Bag HQ at hi@harlequingroup.com.au for details.

 

Terms of Sale—Please contact BAG HQ for a complete list of our T&Cs

All orders received via email, fax, telephone, post or via our Wholesale e-catalogue are accepted subject to Harlequin’s Terms and Conditions of Sale and override any conditions made by the purchaser. All products and goods supplied remain the property of Harlequin International Group Pty Ltd until all invoices have been settled in full, upon which ownership of goods will transfer to the customer.

 

Variances

Regarding samples viewed and products ordered. Due to the nature of handmade manufacture, products supplied may differ slightly from batch to batch in material, colour, content, print colour and size of product. Product designs/features may be subject to change without prior notice.

 

Updated Products

All products are advertised with their latest features and are continually being updated. Existing warehouse stock will always be supplied first.

 

Warranty

All Harlequin nylon products are manufactured to the highest industry standards. We offer a manufacturer‘s warranty on all products as stated on each products swing tag or product description. Unless otherwise stated, we warrant against any faulty workmanship and/or materials, excluding discounted products sold as imperfect or seconds, any misuse of product, products not used for their intended use or products that have been worn incorrectly, exposure to UV light, bleaching or expected normal wear and tear of product. If any product is deemed to have a manufacturer‘s fault, then it will be fixed or replaced at no extra cost to the customer. Contact our team at returns@harlequingroup.com.au for more information.

 

Care

Please follow care instructions printed on product labels. Printed nylon products are best stored in a cool environment. All nylon products can be cleaned with soapy cloth, lightly rinsed and left to dry in the shade. Extended washing or exposure to UV and direct sunlight may cause fading to screen prints and/or fabrics.

 

Content Disclaimer

Content on this website is provided for education and information purposes only. Information about a therapy, service, or treatment does not imply any endorsement from any source quoted and is not intended to replace advice from your doctor or other registered health professional. Content has been prepared for Australian audiences, and was accurate at the time of publication. Readers should note that, over time, currency and completeness of the information may change. All users are urged to always seek advice from their registered health care professional for diagnosis and answers to their medical questions.

 

Disclaimer

Harlequin International Group Pty Ltd, the owner of this site, disclaims any responsibility towards any person and organisation for any use of the information stated in this site. Neither the owner nor any party involved with creating, designing and updating the site is liable for any damages, may they be direct or indirect, arising from the use of this site. Your use of this site is at your own risk. As all our items are lovingly made there may be slight product variations and colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. Whilst Harlequin International Group Pty Ltd endeavours to keep product information, pricing and other information presented on this site accurate and as up to date as possible, we take no responsibility for any errors or omissions that may arise. All prices and specifications are subject to change without notice. By browsing and purchasing on this website, you are agreeing to this disclaimer.

 

Links

We may offer links to sites that are not operated by Harlequin International Group Pty Ltd. If you visit these linked sites you should review their policies. Harlequin International Group Pty Ltd is not responsible for the policies and practices of other companies. Any transaction entered into between you and a third party site is at your own discretion and risk.

 

Privacy

Harlequin International Group Pty Ltd respects your privacy and is committed to keeping all your personal information safe and secure. Any information that you provide to us including your school or business name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Harlequin International Group Pty Ltd—unless ordered by a court of law. By submitting an enquiry, order or request with Harlequin International Group Pty Ltd, you authorise us to add you to our database and may receive, from time to time, details of new products, sales, promotions, giveaways and our newsletter.

 

Cancellations

Cancellations will be accepted at Harlequin’s discretion. Verbal cancellations will not be accepted nor will cancellations for completed indent stock, artwork/screen costs and orders that have already been completed. A request for a cancellation must be sent in writing and will be confirmed by return email to verify receipt and decision of request.

 

Capacity

All volumes published represent internal capacity.

 

 

Design and Copyright Protection

 

©1995-2017 Harlequin International Group Pty Ltd. All rights reserved. All worldwide designs and trademarks, pending and registered are designs and trademarks of Harlequin International Group Pty Ltd, subject to protection under Design and Trade Practices Acts worldwide. Any unauthorised use or replication is prohibited by law.